Privacy Policy

1. Information We Collect

We collect only the minimum personal information necessary to provide our services:

• Personal Information: Your name, email address, phone number, and payment-related details when purchasing courses.
• Non-Personal Information: Browser type, device information, and general usage statistics (used only to improve services).

We do not collect or track sensitive data such as your precise location, contacts, messages, device data, or app activity.

2. Permissions & Device Access

Our mobile app may request limited permissions (such as internet access for course delivery).

• We do not use or access your camera, microphone, storage, or location data unless explicitly required for a specific feature, and never without your knowledge.
• We do not track device identifiers or app usage for advertising purposes.

3. How We Use Your Information

We may use the information you provide to:

• Provide, maintain, and improve our services.
• Deliver purchased courses and learning content.
• Respond to your inquiries or support requests.
• Send important updates related to your account or courses.

4. Payments

We use Razorpay as our trusted payment gateway to securely process payments. Razorpay may collect and process payment-related information as per its own privacy policy. We do not store sensitive payment details like credit/debit card numbers on our servers.

5. Information Sharing

We do not sell, trade, or transfer your personal information to third parties. Information may be shared only with trusted service providers (such as Razorpay) strictly for the purpose of operating our services.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Cookies & Tracking

On our website, we may use cookies to enhance user experience. You can disable cookies in your browser settings. Our mobile apps do not use cookies or third-party trackers.

8. Data Retention & Deletion

We retain your account details for as long as you use our services.

• If you wish to delete your account and associated data, you may request deletion via our official support WhatsApp number.
• Upon verification, your account and related data will be permanently deleted.

9. Third-Party Links

Our website or app may contain links to external sites. We are not responsible for the privacy practices of such third-party websites or services.

10. Children’s Privacy

Our services are not directed to children under 13 (or under the applicable age limit in your country). We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated “23/Sept/2025”

12. Contact Us

If you have any questions or requests about this Privacy Policy or your data, you may contact us at:

• Email: 360criticalcare@gmail.com
• WhatsApp Support: +91-9348938039