Terms and Conditions

By accessing and using 360criticalcare.com, you agree to the following terms and conditions. Please feel free to contact us by email at 360criticalcare@gmail.com. At 360criticalcare.com we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information that is collected and recorded by www.360criticalcare.com and how we use it.

Log file: Like many other Web sites, 360criticalcare.com makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services analytics. The information inside the log files includes internet protocol (IP) addresses browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons: www.360criticalcare.com may use cookies to store information about visitor’s preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitor's browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie:

• Google, as a third-party vendor, uses cookies to serve ads on www.360criticalcare.com .
• Google’s use of the DART cookie enables it to serve ads to our site’s visitors based upon their visit to www.360criticalcare.com and other sites on the Internet.
• Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html

These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on www.360criticalcare.com and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our sites third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site. www.360criticalcare.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies: You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.360criticalcare.com privacy policy does not apply to, and we cannot control the activities of such other advertisers or web sites. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browser's respective websites.

Children’s Information: We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. 360criticalcare.com does not knowingly collect any personally identifiable information from children under the age of 18 years. If a parent or guardian believes that 360criticalcare.com has in its database the personally-identifiable information of a child under the age of 18, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy: Only This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent By using our website: You hereby consent to our privacy policy and agree to its terms. Update This Privacy Policy was last updated on Saturday, 9th February 2024. Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

Apple / iOS App Purchase & Refund Guidelines

Please note that all purchases and refunds made through the iOS app are fully managed by Apple. Apple has complete authority over the billing, payment, and refund process. Before purchasing any course through the iOS app, we kindly request you to review Apple’s purchase and refund policies carefully. The 360 Critical Care team does not have access to or control over iOS payments or refunds. For any payment-related issues, refund requests, or billing concerns, you will need to contact Apple Support directly. However, for course access, content, or technical support, the 360 Critical Care team will be happy to assist you.

• 1. Apple In-App Purchase Policy
  All purchases made through our iOS application are processed by Apple’s In-App Purchase (IAP) system.
  As per Apple’s policies:
  • Apple alone handles all billing, cancellations, and refunds for iOS app purchases.
  • 360 Critical Care does not have access to user payment details or the ability to issue refunds directly.
• 2. How to Request a Refund
  If you have made a purchase in our iOS app and wish to request a refund, you must submit your request directly to Apple.
  
  You can do this by following these steps:
  • Visit: https://reportaproblem.apple.com
  • Sign in with your Apple ID
  • Find the purchase related to 360 Critical Care
  • Click “Report a Problem”
  • Select the appropriate reason and submit your refund request
  
  Apple will review your request and notify you of their decision.
• 3. When Refunds May Be Approved
  Apple may approve refunds in cases such as:
  • Accidental purchase
  • Technical issues
  • Unauthorized transactions
  • App not functioning as described
  
  Approval and processing are completely at Apple’s discretion.
• 4. Processing Time
  If Apple approves the refund, the amount will usually be credited back to your original payment method within 5–10 business days, depending on your bank or card provider.
• 5. Access to Course Content
  If Apple approves a refund, access to the purchased content will be automatically revoked.
  Until a refund is confirmed, course access remains active.
• 6. Need Help?
  For any questions related to course content, access, or technical issues, you may contact us at:
  support@360criticalcare.com
  
  However, for payment and refunds, only Apple Support can assist you.
• Important Note
  By purchasing through our iOS app, you agree to Apple’s payment and refund policies, which override any local refund rules or gateway-based policies.

Android App & Website Purchase and Cancellation / Refund Policy

We use a secure and hassle-free payment gateway to ensure safe transactions for our customers. All payments made through our website, web app, mobile app, or authorized payment links are processed using this gateway. Most of the services offered by us fall under the services industry. Payments made by customers are treated as service charges for the selected service purchased through the website, web app, or mobile application.

• Cancellation & Refund Policy
  Refunds and cancellations are considered only under the following conditions:
  • A refund or cancellation request must be raised within 24 hours of payment by sending confirmation email (360criticalcare@gmail.com) with reason to cancel the purchased course.
  • Refunds are applicable only if the payment is made through:
    – Website
    – Android App
    – Razorpay external payment link
  • The refund amount will be processed after deducting applicable payment gateway charges and GST.
  • Any request received after 24 hours of payment will not be eligible for cancellation or refund.
  • We reserve the right to review each request and process eligible refunds as per our internal policies and payment gateway guidelines.
• We do not offer any refunds for cancellations made after customer has availed the service and discontinued after initial attendance of online classes and access to reading materials registration and payment have been made. However, in special cases such as factual errors, duplicate payments, mistaken denominations, and other inaccurate payment deductions where the payee faces unreasonable loss, we offer refunds.
• We offer refunds only by facts regarding a specific case (within 5–10 business days of the transaction). We reserve the right to refuse refunds for any reason whatsoever, as we deem fit.
• All refunds will only be made to the same account or card from which payments were made initially. Refunds will only be processed after a thorough verification process related to the credentials of the account holder.
• Any extra charges borne by the customer such as bank transaction fees, service fees or processing fees will not be refunded.
• We do not entertain multiple return requests for the same order. Customers requesting for multiple refunds will be blocked from accessing our website. We do not pay any interest on refunds.
• We will not be held responsible if the customer fails to receive our communication due to incomplete or incorrect contact details.
• We do not entertain refunds for any registrations made during discounted or promotional campaigns. However, we refund 80% of the paid amount if paid directly without any discount or promotional campaign provided the refund request is made within 24 hours of the purchase.
• While we have taken utmost care to ensure that our payment gateway is secure, we do not guarantee or represent that using our services will not result in unauthorized data use or theft of data online. No liability in the event of unauthorized data theft on the Company. We use the services of a third-party payment service provider for our online payment gateway.
• We and our payment service provider do not assume any liability for any type of damage, monetary or otherwise that a customer may suffer due to any delay, interruption, corruption or failure of information transmission during payment.
• Any dispute, difference or question arising out of any monetary transaction by the customer shall be settled amicably between the Parties, failing which the same shall be referred to arbitration under the Arbitration and Conciliation Act, 1999 and the place of arbitration shall be Ranchi. The number of arbitrators will be one (1) who shall be appointed by the Company. The arbitration award will be final and binding on both the Parties. The award will be enforceable by decree of any competent court in Ranchi. Either Party may initiate arbitration on an issue by tendering thirty (30) days’ notice to the other Party. This Agreement shall be governed by laws in India and subject to the above-mentioned arbitration clause, the City Civil Court, Ranchi shall have sole and exclusive jurisdiction for settling disputes arising under this Agreement. We reserve the right to update the contents of this Refunds and Cancellation policy from time to time without prior notice. Make sure to keep updated before you register for any of our services. If you have any questions or doubts related to our Refunds & Cancellations, please feel free to contact us.